Privacy Policy
Last updated: January 1, 2024
Introduction
PingClients ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service reminder platform and related services.
Information We Collect
Information You Provide
- Account information: name, email address, phone number, company name
- Customer data: information about your customers that you upload
- Payment information: billing details processed by our payment provider
- Communications: messages you send to us or through our platform
Information Collected Automatically
- Usage data: how you interact with our services
- Device information: browser type, operating system, IP address
- Cookies and similar technologies for functionality and analytics
How We Use Your Information
- To provide and maintain our services
- To process transactions and send related information
- To send service reminders on your behalf to your customers
- To communicate with you about updates, security alerts, and support
- To improve our services and develop new features
- To comply with legal obligations
Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service providers who assist in operating our platform
- Professional advisors (lawyers, accountants, auditors)
- Law enforcement when required by law
- Parties involved in a business transfer (merger, acquisition)
Data Security
We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits. We are SOC 2 Type II certified.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Delete your personal information
- Object to or restrict processing
- Data portability
- Withdraw consent
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by email or through our services.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
PingClients
123 Business Ave, Suite 100
San Francisco, CA 94102
privacy@pingclients.com